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Work in partnership with us - we're here to help you when you need it. Our comprehensive support offer for subscribers is extensive.

The majority of our support is included in your subscription unless otherwise stated.

Implementation and service support

  • An onboarding call to discuss plans and support requirements with key stakeholders
  • An additional meeting (if required) with strategic leads to discuss their role in supporting the development of a digitally capable organisation
  • An annual review call to discuss progress so far, review needs and requirements and ensure most value is gained from the service
  • Regular community support webinars that provide updates, discuss implementation approaches and share practice between subscribing institutions

Additional interventions available (not included in subscription)

  • Bespoke interventions and support (costings on request)
  • Attendance at our standard digital leaders programme with a 15% discount
  • Bespoke digital leaders course for individual organisations (price to be negotiated with Jisc Training)
  • Bespoke coaching for change offer for individual organisations (price to be negotiated with Jisc Training)

Support materials

Overview of the Jisc discovery tool service and support